The problem
The business at $60K/year: Inconsistent leads, no follow-up system.
When The Pipe Whisperers came to us, they were doing roughly $60,000/year in revenue. Owner Arron was doing most of the work himself, and leads were coming in sporadically through word-of-mouth and the occasional Google search.
Their challenges:
- Website wasn’t mobile-friendly (70% of traffic was mobile)
- Google Business Profile wasn’t optimized (they weren’t showing up in "plumber near me" searches)
- No paid advertising (100% reliant on word-of-mouth and organic search)
- No follow-up system (estimates would go out and never get followed up on)
- No email or SMS marketing (no way to stay in touch with past customers)
Arron knew he could handle more work, but he didn’t have a predictable system for bringing in new customers.